Dutch or Flemish Customer Care
Dutch or Flemish Customer Care
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Job Description
Thinking about moving abroad Check out Bulgaria with its black sand beaches hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a peopleorientated ambitious company. Want to start this new adventure in your personal and professional life Take a look at this position!
Your role
For one of the biggest names in employee benefits we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls outbound calls and administrative tasks.
Daily tasks
Calls are always with priority.
To provide customer service:
- Vouchers for services used for cleaning ironing grocery shopping and transport for disabled people.
To answer incoming calls and emails about voucher usage ordering reimbursement and exchange:
- Registering and logging into the website
- Change of personal data
- Orders did not arrive
- The client paid but did not receive cheques
- Request for fiscal certificates for taxes
To provide information about the legal conditions of voucher usage.
To be the connection between the regions cleaning companies and customers.
Requirements
- Fluent in Dutch language
- Working proficiency in English
- Experience with CRM systems & MS Office
- PC skills and very good written skills
- Diploma of Secondary Education
- Contact centre experience is an asset
Socialcommunicative:
- Persuasiveness
- Customer orientation
- Communication
- Effective listening
Intellectual competencies:
- Analytical thinking
- Continuous learning
Emotional competences:
- Positive thinking
- Selfmotivation
- Selfconfidence
Taskoriented competences:
- Quality of work
- Flexibility
- Sales ability
- Resultorientation
- Multitasking
Our offer
- Paid training
- Fun peopleoriented call centre
- Marketbased basic salary
- Growth opportunities
- Relocation Package
Location
Bulgaria
Employment Type
Full Time
