drjobs Romanian Customer Service In Sofia

Romanian Customer Service In Sofia

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Job Location drjobs

Sofia - Bulgaria

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Position: Contact Centre Agent (Romanian English)

Location: Sofia Bulgaria

Work Schedule:

Fulltime role with flexible shifts.

Compensation:

  • Competitive salary with performancebased bonuses.
  • Signing bonus available.

Benefits:

  • Medical and dental insurance.
  • Life insurance.
  • Additional allowances.

Key Responsibilities:

  • Respond to customer inquiries via phone email and chat in a timely and professional manner.
  • Troubleshoot and resolve issues providing clear and concise solutions.
  • Maintain and update customer records accurately.
  • Collaborate with the team to ensure exceptional customer service.
  • Identify areas for improving customer satisfaction and share insights with the team.

Qualifications:

  • Native or C2level proficiency in Romanian.
  • Strong communication skills in English.
  • Previous experience in customer service or a contact centre is an advantage.
  • Excellent problemsolving skills with attention to detail.
  • Comfortable using computer systems and quick to learn new tools.

Remote Work :

No

Employment Type

Full Time

Company Industry

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