Technical Support Representative
Technical Support Representative
Posted on :
28-08-2024
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Job Description
Job Description
- First point of contact for all users calling for Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk
- Take ownership and responsibility of issues from start through to a successful resolution
- Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
- The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk Live Person and other Helpdesk related applications.
- Develop sound understanding of Helpdesk operations and related applications and systems as well as businessrelated processes and procedures.
- Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines processes practices and procedures.
Qualifications
- Can Start Asap
- Can speak English fluently
- Can work Onsite in Ortigas and Clark
- With Helpdesk or TSR experience preferred
- At least 12 years experience in a BPO industry
Remote Work :
No
Employment Type
Full Time
Key Skills
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