Customer Service Representative
Posted on :
09-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-07-2024
Job Description
A Customer Service Representative (CSR) is the first point of contact for customers who have questions or issues related to the products or services the company offers. CSRs handle incoming calls address inquiries and process payments or returns. They play a crucial role in maintaining customer satisfaction.
Requirements
- Manage a high volume of incoming phone calls.
- Generate sales leads.
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate information about products and services.
- Troubleshoot and investigate customer inquiries or complaints.
- Maintain records of customer interactions and transactions.
Qualities of an Ideal CSR:
- Customeroriented and genuinely excited to help customers.
- Patient empathetic and skilled in communication.
- Able to advocate for customers when necessary.
- Proficient in problemsolving.
Highschool or College Level At least 1 year of experience in customer service or BPO industry Good communication, and interpersonal skill. Proficient in Microsoft Office, CRM software, and other relevant tools Ability to work under pressure, multitask, and meet deadlines. Customer-oriented, results-driven, and problem-solving attitude
Employment Type
Full Time
Key Skills
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