**About Us:**
We are a reputable dental office dedicated to providing exceptional oral healthcare services to our patients. As part of our commitment to excellence we are expanding our team and seeking passionate individuals to join us as Call Center Representatives.
**Job Description:**
As a Call Center Representative you will play a vital role in ensuring seamless communication between our dental office and our patients. You will primarily handle inbound and outbound calls assisting patients with appointment scheduling inquiries about our dental services billing questions and providing general information about our office policies.
**Responsibilities:**
- Answer incoming calls from patients and provide courteous accurate and timely assistance.
- Schedule and confirm dental appointments based on patient preferences and office availability.
- Collect and verify patient information including personal details and insurance coverage.
- Address patient inquiries regarding dental procedures pricing and insurance claims.
- Assist patients with billing inquiries process payments and coordinate insurance billing.
- Make outbound calls to remind patients of upcoming appointments and follow up after procedures.
- Maintain accurate records of patient interactions and transactions in our CRM system.
- Collaborate effectively with dental office staff to ensure patient needs are met promptly and efficiently.
- Adhere to HIPAA regulations and maintain patient confidentiality at all times.
- Participate in training sessions to enhance your knowledge of dental services and patient communication skills.
Requirements
**Qualifications:**
- High school diploma or equivalent (Senior High/Fresh Graduates are encouraged to apply).
- Excellent oral and written communication skills in English.
- Strong customer service orientation with a friendly and professional demeanor.
- Ability to work night shifts (graveyard shift) as our office operates on US time zones.
- BPO experience is a plus but not required; we welcome candidates with a passion for customer service and willingness to learn.
Benefits
**Benefits:**
- Competitive salary packages commensurate with experience and skills.
- Fix weekend Timeoffs
- Friendly and supportive work environment with a focus on teamwork and patient care.
**Qualifications:** - Excellent oral and written communication skills in English. - Strong customer service orientation with a friendly and professional demeanor. - Ability to work night shifts (graveyard shift) as our office operates on US time zones. - BPO experience is a plus but not required; we welcome candidates with a passion for customer service and willingness to learn.