Collaborate and work in partnership with Development and QA Teams for Production Enhancements (LBC) New Implementations New Integrations and/or Bug fixes
Interact with Business Leaders Product Owners and Scrum Leaders to help manage Development
Teams backlog by helping to prioritize outstanding issues
Interface and collaborate with support teams and users globally to resolve complex Data Platform issues.
Perform detailed investigations into root cause using logs user feedback and any other available means
Recognize escalate and suggest solutions for systemic and procedural gaps in support structures
Develop and use metrics to proactively identify trends as well as escalate high impact issues
Promote knowledge transfers on new features and awareness of upcoming deployments and/or implementations across all support tiers
Review deployments change requests to be aware in advance of any potentially negative impacts on user
Learn new technologies outside of your area of expertise to help better support ever evolving Platform.
Develop internal L4 documentation
Provide weekend oncall incident support as required
Requirements:
Bachelors degree: MIS CS Business Administration Statistics Engineering or Mathematics
ITIL Foundations Microsoft Azure and Cloud Platform Foundation Certification
3 5 years with supervisory experience Supervisor
2 3 years Senior Analyst
5 10 years with managerial experience Manager
5 10 years experience providing technical support for executive CLevel and general endusers (At least 4 as Level 3 or Level 4).
Minimum 2 years exposure with data analytics and visualizations.
Ability to demonstrate global acumen and work in a multi time zone/multicultural environment.
Critical and innovative troubleshooter. Selfstarter. Collaborative. Ability to work crossfunctionally with multiple teams and stakeholders and to juggle multiple timesensitive projects efficiently.
Minimum 1 year experience in DevOps and demonstrated understanding of CI/CD Pipelines.
Minimum 5 years experience working with both Organizational Business Leaders Teams and Multiple Global Enterprise Development Teams towards Program Execution.
Proven experience developing changing and implementing new processes to improve operational success.
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