Assistant Admissions Team Lead

Job Title : Assistant Admissions Team Lead

Location: Abuja

Job Type: Hybrid

JOB OVERVIEW

This is a fulltime role based in the Admissions Directorate. The post holder will support the Team lead with implementing the Strategic Objectives of the Admissions Directorate of the School. This will include but not limited to student selection on boarding students and implementing and overseeing the admission process while also providing direction and support to colleagues. The post holder may be required to work extra hours including some weekends during peak or busy periods.

The Admissions Directorate is responsible for developing and implementing strategies to attract candidates from Nigeria and around the world reviews applications and admits students into the SPPG.

JOB PURPOSE

Implementation and actualization of the Strategic Objectives of the Admissions Directorate.

Drive the actualisation of the successful admission of yearly enrollment target.

Responsible for the development and implementation of processes and policies around program marketing application management and student onboarding.

Monitor and evaluate students experience during and after the admission process

KEY RESPONSIBILITIES

Strategic Leadership:

• Develop and continuously improve standard operating procedures across key functional areas within the full admission cycle: Application Screening; Interview Management; Application Processing; and Candidate Onboarding.
  
• Steering the activities of the Admissions Team members and guiding the strategic direction of the broad Admissions Directorate in line with the organisations overarching corporate objectives by continuously interfacing with applicants to solicit feedback on the admissions process for improvement and gathering of business intelligence.
  
• Contribute to the development and joint implementation of the organisations market entry strategy for new countries and programmes
  
• Recommending key events partnerships and initiatives to facilitate the overall sensitization and relevance of the organisation across target circles.
  

Operational Management:

• Ensure the online application portal is continuously active and responsive through scheduled platform test runs to avert potential site downtimes in conjunction with the Tech Team
  
• Continually improve the user experience of the online admissions portal by soliciting feedback from site visitors and interviewed applicants and translating these queries into functional requirements for integration by the Hybrid Learning Environment (HLE) Team.
  
• Achieve operational efficiency and quality assurance by vetting all key outputs and outgoing communication such as: offer letters rejection letters course information brochures on boarding guides to ensure compliance with organisational policies and standards.
  
• Proactively improve the organisation s conversion of applicants enquiries into actual applications.
  

Academic Advisory and Database Management:

• Take an active role in processing student applications from initial enquiry to arrival within agreed standards of time.
  
• Maintain the accuracy and completeness of student admissions databases for internal and external compliance purposes.
  

Task Planning and Management

• Develop and oversee schedules for physical and remote applicant interviews in compliance with departmental policies.
  
• Standardise the application turnaround period by developing and enforcing the compliance of timelines and procedures for application processing and student onboarding.
  
• Liaise with other internal stakeholders such as the Communication and Media Team to streamline and align on target awareness and prospect conversion plans to ensure the efficacy of program marketing plans leveraging digital technologies social media and millennial trends to ensure ideal program messaging and customer penetration.
  

Compliance:

• Exemplify good governance by working closely with the management team and ensuring the departmental adherence to internal policies.
  
• Recommend internal policy reforms where needed by concisely referencing relevant applicant feedback and consequential outcomes to management.
  

Reporting: Oversee the effective reporting and communication of standardised departmental reports within the Admissions Directorate such as:

• Admission Cycle Report: Robust report highlighting overall performance and gap analysis across each sub process within the full cycle admission process showing key milestones achieved operational challenges candidate feedback and opportunities of improvement. This report will be generated at the end of every admission cycle and presented for management review.
  
• Session Information Report: Detailed report showing key demography of submitted applications for each admission session. Report also summarizes key demography for admitted and unsuccessful applications. This report will be generated at the end of every admission cycle and presented for management review.
  
• Candidate Information Report: Report showing full details of admitted candidates.
  

In addition:

• Constantly seek to enhance the overall student/participant experience of the Admissions Directorate through continuous training recommendations for management consideration.
  
• Any other responsibilities that may be assigned from time to time by management.
  

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Development and integration of best practices within the existing admission process with the aim of standardising and positioning the organisation for relevance and competitiveness in the national regional and international space.
  
• Working partnerships and collaborations with cross functional internal departments such as Communications and Media Department along with the Student Affairs Office to drive achievement of institutional objectives of the SPPG.
  

REQUIRED COMPETENCIES

Knowledge

Concrete knowledge of contemporary admission best practices and processes at Tertiary and Postgraduate level.

Expertise and knowledge of academic administration.

Working knowledge of admissions software and database management.

Strong administrative skills with the ability to manage a busy workload prioritise work and meet tight deadlines.

Strong writing skills including development of documentation on relevant reports.

Strong command of the English Language.

Experience:

Minimum BSc. in Public administration or other related areas.

Masters in relevant fields will be an added advantage.

Relevant professional certifications will be an added advantage.

Minimum of 7 years local or international work experience in the education and/or learning and development sector.

Proficient in Microsoft Office Suite and other Communication Technology; knowledge of any kind of Admissions Software is an advantage.

Management of people including crosscultural teams.

Managing conflict.

Qualities:

High level of empathy and commitment to providing outstanding customer service.

Strategic and creative thinking capabilities.

Proficient in public speaking and capable of delivering compelling presentations.

Detailoriented organized and able to adapt to changing technologies and environments.

Principled.

Committed to making equal opportunities and diversity a reality.

Committed and able to motivate others.

Good political and cultural sensitivity and judgment.

GENERAL WORKING CONDITIONS

Comfort with remote work.

Ability to work and lead in an intense and fastpaced environment.

Comfort working in an environment of diversity (diversity of gender tribe language and discipline).

Willingness to travel occasionally.

Method of Application

Interested and qualified candidates should send their CVs to using AATL24 as subject of the mail.