From escorting guests to rooms to assisting in arranging reservations Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints assist with the checkin process and explain all facility amenities such as pool areas and restaurants.
Requirements
Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience. Arranging reservations. Handling complaints as they arise.
Benefits
Guest Service Agent performs tasks to help ensure that guests enjoy their stays at hotels resorts and casinos. Their duties include assisting with travel arrangements promoting amenities to guests and handling complaints.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.