Customer Service Executive
Customer Service Executive
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Job Description
Position: Customer Service Executive:
- As the Customer Service Executive you will be responsible for managing and maintaining customer
- satisfaction. An outstanding customer service executive should possess a proven record of
- accomplishment of successful customer service and management skills. Along with the team you will
- be responsible for ensuring that the customer experience delivers the brand values.
- Responsibilities:
- Educating customers by presenting and explaining retail products answering queries and helping customers make selections by building customer confidence and offering suggestions/opinions.
- Replenishing retail shelves as per store requirement.
- Managing store visual merchandising and managing customer billing and giftwrapping.
- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations.
- Maintaining a safe and healthy work environment.
- Following the cleaning and hygiene guidelines set by the store.
Candidate Qualifications & Skill Requirements:
- Candidate should ideally have 0 1 year of experience in the similar profile.
- Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
- Good written and verbal communication skills.
- Ability to work well under pressure.
- Flexible and works well with a team.
- Ability to multitask.
Job Location: Mumbai Bandra (W)
Reporting Manager: Store Manager
Timeframe: Immediate
About us
Burgundy Brand Collective is one of Indias fastestgrowing specialty retail companies with stores in 9
cities. The company partners with bestinclass international luxury brands to offer Indians a window
to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce
Chocolate a premium Japanese confectionery brand Onitsuka Tiger a leading Japanese fashion and
lifestyle brand Provenance Gifts a marketplace for curated gourmet gifts and Ligne Roset a luxury
French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of
international brands panIndia.
Employment Type
Full Time
