Service Management Jobs in Cairo

Knowledge Management Senior Analyst Responsibilities Managing an estimated 1000 documents, including Process Maps, Desktop Procedures, and various related documents like Service Catalog, trainings, etc., in Knowledge Management Module and other tools. Ensuring documentation is More...

Make confirmation calls to customers to verify orders and ensure accuracy. Engage in cross-selling and up-selling during customer interactions to promote additional products or services. Handle customer inquiries, complaints, and provide resolutions to ensure customer satisfaction More...

Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products More...

The Service Coordinator is tasked to manage costs and revenue generation to keep the local office profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function sa More...

Management of various partners on commercial basis Centrally controlling the commercial processes with the partners Continuous development of partner services, forecasting (resources, budget, quantities, service points, logistics) and quality management Controlling compliance wit More...

Responsibilities: Ensuring the correct and proper delivery of customer support services to our customers. Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. Take ownership of customers issues and follow problems More...

Responsibilities: Listening to customer concerns and providing information, answers, or responses. Taking orders and processing billings and payments. Obtaining and correctly recording customer information. Reviewing and making changes to customer accounts. Handling customer co More...

Responsibilities: Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively. Promptly following up on service requests and providing More...

Our client believes that innovative ideas create lasting partnerships by delivering exceptional service, whilst having some fun along the way! They pride themselves on offering a unique service in web development, social media marketing, videos, telemarketing, email marketing and grap More...

1Customer Relationship Management: Utilize the CRM system to effectively manage customer inquiries requests and orders. Build strong relationships with customers by providing exceptional communication and service. Proactively manage customer expectations throug More...

Responsibilities: Distributes accurate and timely agent schedules using WFM now / Nice IEX Inputs intraday corrections and exceptions into systems for agent time off and absences Monitors inbound volume for unusual activity to ensure staffing needs are met Recognize abnormal s More...

An SMO unit manages both strategy development and execution in an integrated way in order to align strategy with daily operations The SMO facilitates the strategy development while collating and reporting on progress against strategic objectives by integrating related initiatives i More...

Overseeing the work of the corridor supervisors to ensure that they are effectively performing their job. Ensuring that supervisors are managing their corridors between periods in a timely and effective manner. Providing supervisors with daily infraction reports for the previous d More...

Determining feature requirements. Researching customer experiences and demands. Improving customer experiences. Outlining a detailed product strategy. Managing cross-functional teams. Managing product road maps and releases. Understanding product selling points. Identifying a More...

Telehealth, fully remote Therapist / Counselor opportunity for part-time or full-time. Bonus OfferedLicensed Therapist / Counselor Details:100% remote workHigh volume of regular client referralsTherapy focused model with zero administrative work5-40 hrs per week - You decide your sche More...

Responsibilities: Leading clients' campaign advertising strategies. Managing creative teams. Briefing designers and copywriters. Developing and nurturing client relationships. Keeping projects on time and within budget. Setting objectives for creative teams. Conducting p More...

Responsibilities: Developing and presenting pitches to potential clients. Evaluating talent. Conducting auditions. Conducting research on potential clients. Creating marketing strategies to promote clients. Negotiating prospective business deals. Securing and marketing gigs a More...

Manage applications takeover/handover and ensure vendor & user compliance. Act as primary point of contact for assigned applications' stakeholders within IT, business, and vendors. Act as an escalation point for incidents where designated. Ensure applications' interna More...

This is a remote Role: Senior Database Developer (Expert Level) Job Type: Full Time/Permanent (Fully Remote across India) Immediate Joiners are highly Please note this is NOT a DBA role . Responsibilities: - This role w More...

Responsibilities: Preparing financial statements, reports, memos, invoices letters, and other documents. Answering phones and routing calls to the correct person or taking messages. Handling basic bookkeeping tasks. Filing and retrieving corporate records, documents, and report More...