Service Coordinator

The Service Coordinator is tasked to manage costs and revenue generation to keep the local office profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Provide Technical support for customers
• Provide local training
• Provide Field support to Technicians when needed
• Schedule and provide technical support to the engineers in the Service Department
• Manage open issues within the department
• Provide estimates for future service jobs
• Issue and manage modification parts
• Provide technical support to our distribution network, including troubleshooting, part identification, and machine installation assistance, and provide service support in the field
• Provide performance reviews, interview prospective employees, and schedule employee training
• Assist in the scheduling, shipping, receiving, installation, inspection, and pack up of showroom machines Conduct and fulfill regulatory facility-related safety audits regularly
• Manage the service report documentation and billing process
• Other duties as assigned