Knowledge Management Senior Analyst

Responsibilities

• Managing an estimated 1000 documents, including Process Maps, Desktop Procedures, and various related documents like Service Catalog, trainings, etc., in Knowledge Management Module and other tools.
• Ensuring documentation is kept up-to-date by managing Service Change Requests, with a special focus on content quality.
• Executing compliance-related activities like yearly audits, Desktop Procedure Self-assessment, and quality checks as part of standard documentation management process and business controls.
• Driving Knowledge Management Culture by engaging Knowledge Champions and leading new initiatives such as Epiplex implementation and Taxonomy alignment.
• Supporting Service Now implementation according to the timeline defined for the Function and Service Catalog alignment.
• Coordinating large teams, leading new implementations, and maintaining Knowledge Management Elements up-to-date.
• Identifying and resolving knowledge management gaps, running tests, creating solutions, leading implementations, and developing materials and trainings as required.
  

Qualifications

• A relevant bachelor’s degree is required.
• You should have 6 to 8 years of experience.
• Experience in large scale global organizations, particularly in running similar Knowledge Management Functions, is essential.
• High proficiency in English.
• You should have experience in making and governing Desktop Procedures, Process Maps, etc.
• Good communication skills, initiative, leadership, teamwork, and a proven ability to drive compliance are necessary.