Operations Training Support Jobs in Cairo

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo More...

System & Security Set a backup plan for all users' data and all systems data regularly. Search for the most updated releases to maintain up-to date software & data file security. Participate in the implementation of new systems when required. Monitor and report system perf More...

System & Security Set a backup plan for all users' data and all systems data regularly. Search for the most updated releases to maintain up-to date software & data file security. Participate in the implementation of new systems when required. Monitor and report system perf More...

Troubleshoot and resolve hardware and software issues for end-users Provide guidance and training on the use of various IT systems and applications Monitor network performance and implement preventative maintenance Assist with the deployment and configuration of new IT equ More...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo More...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & More...

Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows 10 and Office. Diagnose hardware issues, order parts, and replace faulty components. Answering user questions directly related to Windo More...

follows up with the clients if there is a update with their request if there is any problem they solve it collaborate with operations to to explain errors and /or recommend modifications to computer programes collaborate with other employees to reach the problem and solve it More...

Responsibilities: Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues. Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote thei More...

1- Education & knowledge about our company systems, tools, and processes 2- Building up selection & catalog quality Optimizing supply chain & inventory operations 3- Driving increased traffic/conversion Working Backwards 4- Share targets on business metrics to More...

Manage and maintain database systems to ensure optimal performance and reliability. Perform routine database maintenance tasks such as backups, restores, and updates. Troubleshoot and resolve database-related issues in a timely manner. Collaborate with cross-functional teams to s More...

Developing and deploying customized VMware solutions. Defining multiple virtual servers on a single host machine. Virtualizing Windows servers and connecting them to networks and clouds. Designing and implementing virtual desktop infrastructure (VDI) and enabling template managem More...

Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement v Maintain and monitor deployment, orc More...

Generate repair quality reports based upon data analysis Monitor outgoing quality control at third party repair facilities Manage quality escalation issues Drive on-going product improvements with development engineering & product quality Implement plans for new product laun More...

Providing support and technical assistance to employees and customers who face problems in information technology and supporting them, identifying the tools and supplies required to carry out the work of supporting employees and customers and solving the problems they face, providing More...

Providing software application support under the supervision of the Senior Engineer. Performing analyses on software application functionality and suggesting improvements. Ensuring effective front-end and back-end functionality of applications. Consulting with the software develo More...

End-user device support. Troubleshooting network connectivity problems (LAN, WAN, WiFi). Support applications (Outlook, printing, scanning, etc.). Hardware support (Printers, MFPs, desk phones, etc.) Installation and configuration of a company’s hardware operating systems More...

Provide advanced technical support for complex hardware software or network problems.Diagnose issues research solutions and implement fixes.Develop documentation and knowledge base articles.Collaborate with engineering teams to identify and resolve root causes.Escalate issues that req More...

Investigate issues reported by customers by researching and escalating issues Work to resolve complex customer problems related to Canonical's portfolio of products. Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agre More...