Senior L3 Support Engineer
Posted on :
13-02-2025
Employer Active
1 Vacancy
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Job Description
- Lead complex technical investigations and architectural reviews.
- Serve as the subject matter expert in a specialized domain (Containers/Kubernetes Serverless Networking Security or Data/Analytics).
- Drive technical solutions for enterprise customers across Azure AWS and Oracle OCI.
- Create technical content including white papers and best practices.
- Mentor L1/L2 engineers and conduct training sessions.
- Collaborate with product teams on feature requests and improvements.
- Represent the support organization in technical discussions with customers.
- Contribute to the technical direction of the support organization.
- Lead customer WellArchitected Reviews
Requirements
- Professionallevel cloud certification in at least one platform: Microsoft Azure Solutions Architect Expert AWS Solutions Architect Professional or Oracle Cloud Infrastructure Certified Architect Professional
- Specialty certification in area of expertise (Advanced Networking Security Data Analytics or DevOps Professional).
- 3 years of experience working with Azure AWS or OCI services in an MSP or vendor support role.
- Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS EKS OKE Docker and Kubernetes. Serverless: Expert knowledge of Azure Functions AWS Lambda OCI Functions and eventdriven architectures. Networking: Expert knowledge of Azure Virtual Network AWS VPC OCI Virtual Cloud Network ExpressRoute Direct Connect and FastConnect.
- Experience leading technical projects and mentoring teams.
- Strong system design and architecture skills.
- Advanced troubleshooting and performance optimization capabilities.
- Experience working with enterprise customers.
- Bachelors degree in Computer Science or related field.
Employment Type
Full Time
Key Skills
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