Customer Success Operations -Q125
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Job Description
Are you ready to take the next step in your Business Development career NOK Facilities a trusted leader in Consulting Services is excited to present an incredible opportunity to join our esteemed team. We enjoy a flexible and diverse work environment and this could be your chance to shine!
Job Title
Customer Success Operations
Job Summary
The Customer Success Operations Specialist will play a key role in supporting our Customer Success team by driving efficiency streamlining processes and improving the client experience. You will be the backbone of our operations ensuring our clients and teams have the tools insights and processes needed to excel.
Job Responsibilities
Operational Support: Develop and maintain customer success processes tools and workflows to drive efficiency and scalability.
Data Analysis: Gather and analyze data to provide actionable insights on customer health churn risk and engagement trends.
Customer Enablement: Collaborate with the Customer Success team to optimize onboarding training materials and customer support processes.
Technology Management: Oversee the implementation and management of customer success software (e.g. CRM systems reporting tools).
CrossFunctional Collaboration: Work closely with Sales Product and Marketing teams to align strategies and ensure a seamless customer journey.
Metrics & Reporting: Track key performance indicators (KPIs) and prepare regular reports on customer success outcomes.
Key Requirements
Bachelors degree in Business Operations or a related field.
3 to 5 years of experience in Customer Success Operations Sales Operations or a similar role.
Strong analytical and problemsolving skills with proficiency in tools like Excel Tableau or similar platforms.
Familiarity with CRM systems (e.g. Salesforce HubSpot) and customer success tools.
Excellent communication skills and a customerfirst mindset.
Ability to multitask and prioritize in a fastpaced environment.
Job Conditions
- Location: Masr ElGedida
- Work Mode: Onsite
- Employment Type: Full Time
- Working Hours: Fixed
Work Benefits
- Competitive salary
- Mobile Allowance
- Social insurance
- Medical Insurance
Employment Type
Full Time
