mashreqbank psc

Recommending and explaining banking services and products to clients based on their needs. Managing client bank accounts, including opening and closing accounts, and overseeing transactions. Presenting and selling banking services and products to existing and prospective clients. More...

Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures Reduce wait time & serve time by efficient processing of all transactions Manage customer expectations for each transaction and ensure adherence to basic More...

Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails and making calls, and even attending product launches of rival companies. Answering all product-related questions in a polite manner and addressing queries promptly. Colla More...

-Support in formulating FI products strategy ensuring the availability of a diversified product suite including accounts, cards, loans and money transfers with a key objective of acquiring new to bank customers and less cash transformation -Engage with product and segment manager More...

Minimize the potential for fraud occurrence through effective utilization of fraud monitoring activities. Provide feedback to management to reduce the fraud risk associated with new applications under retail credit products, and thus protect the bank from fraud losses. Implementat More...

Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solution More...

Win new Cash Management & Trade business to achieve agreed revenue and product targets. Penetrate further into existing clients, increasing Mashreq's share of wallet. Gain market share by proactively targeting and winning business from new clients. Respond to, and satisfy, More...

Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solution More...

Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling product More...

.To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs .To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are lo More...

Calling/visit delinquent customers to minimize flow to higher buckets & minimize lose of problematic cases Educating the clients, and giving best service to ensure payment on time Negotiate payment agreements that customers will keep. Help meet yearly targets / goals (min More...

Coordinate, and improve implementation of service standards across the sales unit Track, monitor, and improve the TAT's Assist in tracking & improving quality of customer decimations Submit/hand off daily sourced applications to/from other related units Fciliatate and co More...

To monitor calls and evaluate performance of PBAs with regards to the quality of their service according to mashreq quality procedures & parameters To assess in setting call quality standards and call quality parameters and PBA scoring sheet. To evaluate overall “ servic More...

Manage and control timely/accurateprocessing of all items in order to achieve quality standards of service andaccuracy. Provide Value Added consultative TFservices to customers, Business groups. Process Trade Finance, applications, documents andcorrespondence as per esta More...