Counter Service Supervisor
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Job Description
- Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures
- Reduce wait time & serve time by efficient processing of all transactions
- Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business
- Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.
- Be vigilant & alert on any possible fraud & risks.
- Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism
Employment Type
Full-time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
