Reservation supervisor
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Job Description
Sending Pre Arrival email 3 days prior to arrival including offering other services within the resort that is related to the guests purpose of visit
Develop Sales Coaching plans to maximize Vacation Planners productivity and department revenue
Compile data for Phone Observations in order to identify buying behaviors and market trends
Assist Training Department in the development of Vacation Planners skills and knowledge
Educate Vacation Planners on new promotional offers and product updates from the Marketing Sales and Property Management departments
Responsible for meeting call center Sales Objectives through sales training coaching and product knowledge to maximize agent productivity and department revenue
Maintains professional and technical knowledge of call center operations and sales processes
Explore/pilot new and innovative systems and ideas in the department to improve efficiency and success of training coaching sales and operations
Manage all aspects of employee performance through training product knowledge and discipline to maximize agent productivity and quality
Communicating with support agents about job expectations career path opportunities
Qualifications :
Your experience and skills include:
- College diploma or equivalent qualifications
- Minimum 23 years of experience in a similar capacity or minimum 3 years of experience in the area of guest services/telemarketing
- Excellent reading writing and oral proficiency in English language
- Proficient in MS Excel Word & PowerPoint
Additional Information :
experience is an asset
Prior experience working with Opera Cloud or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
