Datamatics Careers- Philippines

Task Descriptions: Review and audit recorded communications (transaction) Provide process recommendation(s) based on the QA top drivers Recommend implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyze QA More...

Summary PSI is seeking an experienced and driven Security and Compliance Security Analyst who will be responsible for supporting PSIs mission to ensure the secure delivery of our clients content across our global testing center network. The Security and Compliance Security Analyst pla More...

Job Summary: The Team Leader for Customer Service will oversee a team of Customer Service Agents ensuring that all inbound inquiries and FNOL claims are handled effectively. The role requires strong leadership skills and experience in the insurance industry with a focus on customer c More...

Job Title: TEAM LEADER Reports to: Manager Location: Clark Job Summary The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience upsell customers for them to get the best value for their money and retain customers in the orga More...

JOB DESCRIPTION Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals Ensure the staffing needs of the company are being met with a longterm talent strategy in mind Devise and implement sourcing strategies t More...

Proficient computer skills and experience with MS Office.Excellent communication (written and verbal) skills.Good comprehension skillsGood documentation skillsPrevious call or contact center experience 3 6 months.Flexible to work multiple shifts including weekends.Can handle multiple More...

The Lead Generation Executive will be responsible for executing activities that support the clients business development and sales pipeline growth. The specific responsibilities include: Cold Calling and Outreach Engage potential customers through cold calls emails and other outrea More...

Team Leader As a team lead he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all daytoday activities. Key responsibilities would include:Endtoend service delivery as More...

Data Mining Executive Data Collection and Analysis Gather data from various sources including online platforms databases and public records to build comprehensive datasets. Analyze data to identify patterns trends and opportunities for business growth. Data Cleansing and Validatio More...

Qualifications & Desired Skills Answer all inbound chats/emails within SLA. Escalate complex issues appropriately. Comprehend issue(s) and try to resolve on first contact. Use appropriate macros per workflow. Use appropriate grammar sentence structure or syntax. Drive daily actio More...

Job Summary The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience upsell customers for them to get the best value for their money and retain customers in the organization. Responsibilities include but are not limited to: More...

Key responsibilities General knowledge of Windows based applicationsMust have strong verbal communication skillsMust be able to think quickly and solve customer concernsAbility to operate independently with minimal supervisionMust be detailoriented and accurateAbility to multitask and More...

Key responsibilities General knowledge of Windows based applications Must have strong verbal communication skills Must be able to think quickly and solve customer concerns Ability to operate independently with minimal supervision Must be detailoriented and accurate Ability to multita More...

Key responsibilities Accurately input and manage patient data into the designated system(s).Maintain thorough and compliant documentation of patient records and care activities. Qualifications & Desired Skills Six (6) months to 1 year of experience handling healthcare information More...

Job Summary The Customer Service Representative will be responsible for carrying out all channels (calls chats or emails). Job Duties Must be able to handle a call volume of 100 calls per day after trainingGeneral knowledge of Windows based applicationsMust have strong verbal communic More...

Key responsibilities Answer all inbound calls/chats/emails within SLAMeets QA requirements (90 score consistently) productivity (min. of 50 tickets) CSAT (4 stars min. and 20% Response Rate) and other key performance metrics (70% FCR 6.5 minutes AHT <10 seconds ASA attendance)Cour More...

Job Summary: As a team lead he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all daytoday activities. Key responsibilities would include. Key responsibilities End More...

Job Summary: Responsible for ensuring that products and services meet the established standards set by the company. Duties include maintaining strong overall quality control of products made by the company adhering to reliability performance and customer expectation. This position re More...

Key responsibilities This is a fulltime onsite role for a German Customer Service (Manila Voice / Cebu Chat) representative at Neusoft Cloud Technology in Manila and Cebu site. The role involves providing customer support ensuring customer satisfaction maintaining phone etiquette an More...

Job Summary: The Customer Service Agent at Insurance handles inbound customer inquiries and provides exceptional support in the insurance industry. This role assists customers with workers compensation claims specifically First Notice of Loss (FNOL) calls. The ideal candidate will ha More...