Datamatics Careers- Philippines

Can handle discussion related to personnel human relations and workrelated problems thatadversely affect morale health and productivity.Evaluate and resolve human relations labor relations and workrelated problems and meetswith management to determine appropriate action.Explain and pr More...

Summary We are seeking a personable highly skilled and extremely motivated Operations Manager to join our Technical Support Team. We offer competitive salaries and excellent benefits in a technologically stimulating environment. Primary job function involves extensively reviewing and More...

The Chat Customer Service Representative is responsible for providing excellent customer service to customers of our eCommerce platform. This includes answering customer inquiries resolving issues and processing orders. The ideal candidate will have a strong understanding of customer More...

Investigation of security incidents at testing centers in PSIs global testing network Manage all service requests for maintenance repairs and updates to PSIs video surveillance systems Assist PSIs test center audit program which seeks to ensure all testing centers maintain the highe More...

Forecasting Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceededUnderstand all aspects of staffing and capacity management for all sites directly responsibleOrganize and create methods of communication policies and procedures that work in collabor More...

The MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination control analysis and visualization of information in the organization. In addition this position also serv More...

Maintain and update records of IT Hardware software and related licenses in the asset management system.Assist in conducting regular audits of IT assets to ensure accurate inventory records.Track the location and assignment of IT assets to employees departments and locations.Ensure al More...

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the Clients features benefits quality and other service elements which can be made available to customers in the future. The primary responsibility is to respond to customer servic More...

As the Customer Service Tier I/II Specialist or Subject Matter Expert you will handle inbound calls/emails/chat in a fast paced high volume call center. You will interact with customers to assist with questions on the use and troubleshooting of the issue. You will also route calls to More...

Responsibilities Team Leadership: Manage and lead a team of Customer Support Specialists ensuring high levels of team performance and customer satisfaction.Training & Development: Conduct training sessions for new hires and provide ongoing training and development for team members More...

General knowledge of Windows based applicationsMust have strong verbal communication skillsMust be able to think quickly and solve customer concernsAbility to operate independently with minimal supervisionMust be detailoriented and accurateAbility to multitask and perform various duti More...

Job description First point of contact for all users calling for Helpdesk Support hotline. Deals with hardware and application support queries and issues reported to the support desk Take ownership and responsibility of issues from start through to a successful resolution Escalate is More...

Operations Manager (TSR o CSR ) will report directly to the Senior Director. Responsible for the development and update of Customer Service or Technical Support processes standards and systems to ensure best practices are maintained.Responsible for ensuring a high quality of service i More...

At least 6 months BPO experience handling international accountProficient computer skills and experience with MS Office.Excellent communication (written and verbal) skills.Good comprehension skillsGood documentation skillsFlexible to work multiple shifts including weekends.Amenable to More...

Forecast chat/call volumes and staffing requirements based on historical data trends and business needs.Create and maintain accurate staffing schedules in time to ensure that all service level targets are met.Monitor realtime adherence to schedules and make necessary adjustments as ne More...

The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great technical customer experience.Responsibilities include but are not limited to: Improve ambassadors performance by providing coaching realtime feedback and facilitating developmental activ More...

Job Summary: The Sourcing Associate plays a key role in the talent acquisition team by identifying and engaging passive candidates developing talent pipelines and supporting the recruitment process for various roles. This position requires a proactive approach to talent sourcing rese More...

Job Description: Responsible for supervising managing and motivating team members daily. Contact point for all team members Manage effective communication and to act proactively to ensure smooth team operations and effective collaboration. Planning daily activities and delegating tas More...

Create support cases in Salesforce tracking system for all prechecks as needed.Maintain accurate and wellordered notes.Learn how to provide guidance and support to the testing network clients and candidates as needed.Is skilled and demonstrates consistent nabilities of all Proctor dut More...

Answer all inbound calls/chats/emails within SLAMeets QA requirements (90 score consistently) productivity (min. of 50 tickets) CSAT (4 stars min. and 20% Response Rate) and other key performance metrics (70% FCR 6.5 minutes AHT <10 seconds ASA attendance)Courteous shows empathy d More...