French CSR - Speaker
French CSR - Speaker
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₱ ₱ 80000 - 90000
1 Vacancy
Job Description
Qualifications & Desired Skills
- Answer all inbound chats/emails within SLA.
- Escalate complex issues appropriately.
- Comprehend issue(s) and try to resolve on first contact.
- Use appropriate macros per workflow.
- Use appropriate grammar sentence structure or syntax.
- Drive daily actions based on discussion & guidance from Team Lead.
- Have basic product knowledge to be able to search product info on partner portals (Amazon Walmart Wayfair etc.).
- Have good product knowledge and ability to improve over time.
Qualifications & Desired Skills
- Proficient computer skills and experience with MS Office.
- Excellent communication (written and verbal) skills.
- Good comprehension skills
- Good documentation skills
- Previous call or contact center experience 3 6 months.
- Flexible to work multiple shifts including weekends.
- Can handle multiple tasks. Preferred:
- Excellent attendance
- Experience with ticketing system like Zendesk SAP Shopify MS Office preferred.
- Coachable Proactive Quick learner Collaborative
- French native
Employment Type
Full Time
