Team Leader - Data Entry Non-Voice
Team Leader - Data Entry Non-Voice
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₱ ₱ 35000 - 37000
1 Vacancy
Job Description
Job Summary:
As a team lead he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all daytoday activities. Key responsibilities would include.
Key responsibilities
- End to end service delivery as per direction from the client.
- Provide insights to the leadership on what the areas of improvement and manage change within the process.
- Resource management to assure delivery consistency and highquality service.
- Resource development to ensure that learning and capability enhancement are a focus area.
- Continuous improvement to improve service delivery and ensure maximized efficiencies across all program processes
- Propose corrective/improvement solutions based on facts and data and implement and track improvement projects throughout the program.
- Ensure consistency with the customer by calibrating quality ratings through successful interactions with the client quality team.
Qualifications & Desired Skills
- Good Communication Skills
- Able to work onsite in Cebu
- With 12 years of experience in BPO as Team Leader
- Can Start ASAP
- Can work onsite in 8TH FLOOR SKYRISE ALPHA BLDG CEBU BUSINESS PARK
Employment Type
Full Time
