وظيفة في دعم سطح المكتب في عمان

Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, المزيد...

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by co المزيد...

Resolve operational problems within the defined schedules and service level agreements. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Develop preventive measures and document issue re المزيد...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti المزيد...

Be the face of unifonic when customers/partners experience issues or need something from the company. Investigate and troubleshoot the quality of service issues: networks, carriers, operators, API, bugs, etc. Liaise with internal teams or suppliers to escalate and solve issues. D المزيد...

Installing and configuring hardware and software components to ensure usability. Troubleshooting hardware and software issues. Upgrading the entire system to enable compatible software on all computers. Installing and upgrading anti-virus software to ensure security at the user l المزيد...

IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person المزيد...

Drafting, checking, and approving financial reports for partner organizations, ensuring the respect of and compliance with procedures based on financial and HR policies as well as donor rules. Facilitate the monthly review of financial documentation by Compliance department and lia المزيد...

Creates and maintains all user accounts and access rights Receive and log problem calls or service requests with minimum delay Attempt to resolve as many problems calls or service requests on initial contact Perform tasks related to scheduled service requests, including equipment المزيد...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem.

Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying work load and capacity of computer system. Achieves computer system objectives by gathering pertinent data; identifying and evaluating optio المزيد...

Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Troubleshoot and resolve issues with software or hardware. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Sup المزيد...

Respond to incoming cases of client services department as backup during peak times. Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. Conduct extensive troubleshooting of backend databases and identify root cause of data المزيد...

- تقديم خدمات الدعم واستكشاف الأخطاء وإصلاحها لعملاء تخطيط موارد المؤسسات (ERP) لدينا. - على دراية بوحدات تخطيط موارد المؤسسات (ERP) الأساسية للمبيعات والشراء والمخزون والمحاسبة. - العمل بشكل وثيق مع الفريق لفهم وظائف برنامج تخطيط موارد المؤسسات (ERP) وتحديد المشكلات. - توفير مستوى ع المزيد...

Responsibilities: Responding to customer complaints Escalating problems to the technical team or other members of the product team Updating customer information in the company database Providing information about new and existing products and services Tracking and processing new المزيد...

Company Description Welcome to Zuhair Murad & Sons “Group of Companies ” Celebrating 45 Years of Success and striving for more. Zuhair Murad & Sons Group of Companies was founded in the year 1979, as a private limited liability company in Palestine under the nam المزيد...

What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers . You’ll be the first point of contact for our customers by answering their requests throug المزيد...

Job Purpose Responsible for supporting the release testing and forwarding them to production from Production Support prospective. Documenting the changes involved in preparing the Release changes deploying the release into prep rod environment and performing the sanity and NFR testing المزيد...

Communicating with customers by making and receiving outbound and inbound calls, and handling customers queries on different channels and platforms. Assessing new leads upon liwwa’s Eligibility and Application requirements, by using a set of tools to analyze and provide an in المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...