Technical Support Specialist

Company description

Baby Life Sanitary Products Manufacturing Company is a leading company in the Middle East specializing in the production of sanitary products. Founded in 1990 and headquartered in Amman, Jordan, Baby Life is committed to providing high quality products to customers. With a focus on innovation and customer satisfaction, Babylife has earned a strong reputation in the industry.

Role description

This is a full time on-site role for a Tech Support position at Baby Life. The technical support team is responsible for providing assistance and resolving technical issues to customers. Daily tasks include troubleshooting problems, providing high-quality customer support, and ensuring customer satisfaction. The role requires strong analytical skills and the ability to effectively communicate technical solutions to non-technical clients.

qualifications

Adding and modifying clients of Cash Fat representatives

Making approvals and discounts for customers

Follow up on the visits of all company representatives to all departments

Follow up on sales representative violations and send the necessary reports to the department official

Open coordinates and tours for delegates

Providing technical support for Manaseer cards

Modifying delegates' tours for all departments

Modified load stands for delegates