Client Service Manager - French - Lisbon
Client Service Manager - French - Lisbon
نُشرت في :
30-07-2024
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أرسل الوظائف
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Position: Client Service Manager
Location: onsite in Lisbon Portugal
Employment type: Permanent
DUTIES AND RESPONSIBILITIES:
- Conduct Service Management Reviews: In collaboration with key Client stakeholders establish and maintain service management reviews to ensure Clients services and performance are aligned with the Customers business plans
- Coordinate regular contract reviews capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.
- Relationship Management
- Maintain visibility of overall Customer health ensuring regular reviews with key stakeholders to care for any red flag issues benchmarking on future opportunities and overall compliance of the contract.
- Manage Customer enablement duties such as provider portal overview training access requests and ongoing Customer needs
- Operational / Performance Management
- Manage Service Level assessment reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance delivery and finance for recommendations and service improvement plans when warranted
- Review Key Performance Indicators (KPIs) and provide action plans when necessary.
- In tandem with Operations and Service Delivery and the Customer continue to seek areas for process enhancements streamlining and driving improved performance collectively.
- Identify ongoing benefits opportunities and innovation for continual service improvement
- Provide accurate timely and professional reports to senior management for historical analysis account status and forecasting purposes
- Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested
- Participate in business meetings and general inputs in daytoday improvements
REQUIREMENTS:
- Bachelors / Masters degree or equivalent in a related field
- Power Point Excel Outlook Word Microsoft Team
- ITIL V3/v4 certification
- CISCO CSM
- Excellent knowledge of German and English (C1)
- Adaptability & Flexibility
- Vision and Strategy
- Developing Others and Themselves
- Organizational Awareness
- Conceptual Thinking and Problem Solving
- Business Planning and Resource Management
- Financial & Budgeting Management
BENEFITS:
- Permanent contract
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Meal allowance on card/voucher
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
