وظائف في الاتصالات الهاتفية في القاهرة

Coordinate and manage the customer service team, providing guidance and support to ensure high performance. Monitor team performance and provide feedback to improve efficiency and effectiveness. Act as the main point of contact for escalated customer service issues and ensure time المزيد...

Preparing a customer database and updating it Develop executive plans to achieve the company’s goals. Providing creative suggestions to improve the level of service. Building a successful business relationship with customers. Develop solutions to existing or expected المزيد...

Resolving phone, walk-in, mail, fax, and email customer inquiries. Processing and logging incoming calls into the CRM system. Identifying customer needs. Forwarding and escalating inquiries to relevant individuals and departments. Contacting customers to give them accurate feedb المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so المزيد...

Provide Direct Customer Support through various channels. Investigate and resolve customer complaints and queries – particularly those of an escalated nature. Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly. Continuously المزيد...

Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources. Collaborate with warehouse and other intimate departments as necessary to meet customer requirements, to tak المزيد...

Memorizing the prices and features of each offer. Confirming customers' language preferences as you assist them. Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management المزيد...

Handle all GCS cases, follow up and close all requests. Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them. Respond to all requests that are under IRT Immediate Respond Team as per the standard (respo المزيد...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so th المزيد...

Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities in order to meet financial targets. Clarify and explain procedur المزيد...

Provide exceptional customer service for The E-Commerce Group through digital channels, including social media and WhatsApp. Moderate and respond to customer inquiries, comments, and messages on social media platforms. Handle customer service issues, resolve complaints, and ensure المزيد...

Generating sales leads. Managing incoming calls. Building good relationships with customers. Resolving complaints and following up on resolutions. Identifying customers' needs. Meeting sales objectives. Following procedures and policies.