Customer Service Team Leader
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Provide Direct Customer Support through various channels.
- Investigate and resolve customer complaints and queries – particularly those of an escalated nature.
- Provide feedback to the rest of the Customer Care team to ensure that all issues are resolved quickly.
- Continuously monitor the metrics of the team, and craft tailored development plans for each member.
- Train new hires, and provide refresher training sessions for existing employees frequently.
- Oversee day to day performance and workflow, ensuring SLAs and targets are met.
- Create a healthy environment where team members are engaged and energized.
- Conduct coaching sessions and 1:1s in an organized manner.
- Monitor chats/calls/tickets either live and saved and provide feedback.
- Support process Improvement and contribute to process optimization.
- Support team members by answering questions and providing knowledge or solutions.
- Ensure team members knowledge is up to date.
- Monitor adherence and conformance to shifts and schedules.
- Cater to any business tasks and stakeholders.
نوع التوظيف
دوام كامل
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
