Service Reports Jobs in Aurora

Quality Analyst in this role gets to:Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues an More...

Sr. Associates in this role get to: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planne More...

Lead Real Time Analyst : Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT Aux More...

Lead Real Time Analyst: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT Aux & More...

Qualifications: BACHELORS COMPUTER SCIENCE IT ENGINEERING or any related course7 YEARS Experience in IT NETWORKING and SYSTEMSWith experience as people managersPreferably with extensive computer network experience / system / database adminCISCO certified CCNA or CCNPEXTENSIVE HANDS O More...

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corre More...

Responsibility: Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner. Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the More...

Job Title: Healthcare Operations Supervisor Location: IloIlo Work Setup: Onsite Work Shift: Shifting/Graveyard Salary: Headcount: 3 Target Start Date: ASAP Job Summary: We are looking for a highly motivated Healthcare Operations Supervisor to oversee daily operations ensure service ex More...

Job Summary As an Associate Support Engineer you will categorize and identify events incidents changes and problems ensuring that customer environments are maintained and service outages are minimized. This role reports to the Manager of Delivery Management. Job Description Incident m More...

Lead Real Time Analyst: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planned AHT Aux & More...

Sr. Associates in this role get to: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planne More...

Sr. Associates in this role get to: Be the expert: Monitor queues in realtime to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR . Monitor service level performance at interval level against planne More...

Job Title: Virtual Maintenance Dispatch Coordinator Department: Facilities Support Services Location: Remote Reports To: Maintenance Dispatch Supervisor Work Hours: Availability from between 5 AM to 10 PM EST Monday to Sunday (40 hours per week). Job Summary: The Maintenance More...

Job Summary As an Associate Support Engineer you will categorize and identify events incidents changes and problems ensuring that customer environments are maintained and service outages are minimized. This role reports to the Manager of Delivery Management.Job Description Incident ma More...

Job Summary The TEAM LEADER is responsible for managing a team of ambassadors whose focus is to provide great customer experience upsell customers for them to get the best value for their money and retain customers in the organization. Responsibilities include but are not limited to: More...

Working on a software development team the Software Engineer performs complex analysis design programming and modification of computer programs for internal and/or external applications.The main responsibilities of a Software Engineer III include:This is an internal client facing posi More...

The MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination control analysis and visualization of information in the organization. In addition this position also serv More...

JOB TITLE: Lead Associate WorkforceCAMPAIGN: InsuranceHEADCOUNT: 1 LOCATION: IloiloWORK SETUP: OnsiteSALARY: up to 47k QUALIFICATIONS:3 years RTA experienceWith inbound IEX RTA exposure JOB DESCRIPTION:The RealTime Analyst (RTA) is a key member of our WFM team responsible for monitor More...

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN JOB SUMARRY:In accordance with the policies procedure and standards of Chroma Hospitality Inc. and Crimson Resort & Spa Mactan and under the direct supervision of the F&B Manager/ Director of F&B/ Executive Asst. Manager More...

This role is responsible for designing and delivering insightful moderately complex analyses and reports to empower business partners across the enterprise. The ideal candidate is highly skilled in data acquisition processing visualization and automation enabling them to provide actio More...