Operations Manager
Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibility:
- Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
- Proactively monitor the health status of all products identify exceptional cases and initiate and prioritize the repair process when required.
- Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
- Monitor the daily fitment statistics and be responsible for technicians productivity.
- Analyze identify and report on industry trends to review on the feasibility of new product development.
- Provide products and systems training to internal employees and customers when required.
- Review and approve all billing reports from various service providers.
Requirements:
- Bachelor Degree in Engineering with outstanding academic performance
- Minimum of 5 years experience in team management. Experience in a similar industry is an added advantage
- Proven track record in customer service
- Proficient in English and Mandarin (to liaise with Chinese speaking customers)
- Excellent communication and interpersonal skills
- Handson and a positive attitude
- Technically independent with good initiative
- Strong analytical problemsolving skills with an outofbox approach in providing solutions
Employment Type
Full Time
