VP for Operations

About Scale Virtually
We are a business consulting and process optimization firm that helps companies scale smarter not harder by combining proven systems strategic talent placement and process excellence.

Our mission is to give business owners and entrepreneurs the freedom to focus on what truly drives growth without getting lost in inefficiencies. We specialize in gap analysis workflow automation and virtual staffing helping companies transform their daytoday chaos into streamlined scalable operations.

We dont believe in just keeping businesses running we believe in engineering them for exponential growth. By connecting businesses with top talent optimizing how work gets done and creating longlasting impact we empower companies to operate with clarity efficiency and purpose.

If youre the kind of leader who thrives on solving complex challenges driving operational excellence and building highperforming teams youll feel at home here. Scale Virtually is where vision meets execution and were looking for the right secondincommand to help us take it to the next level.

About the Role

As VP for Operations you will be the righthand leader to the current COO taking charge of daily operations while ensuring that Scale Virtually remains a highgrowth processdriven company.

This is a careerdefining opportunity for someone looking to eventually step into the full COO role. Your focus will be execution efficiency and team alignment while the COO focuses on strategy growth and highlevel leadership.

If you are a Captain or Strategist profile (Predictive Index) thrive in scaling remote teams and know how to build highfunctioning selfsustaining operations this role is for you.

Key Responsibilities

1. Own & Optimize DaytoDay Operations

   • Oversee all operational departments (HR Finance DevOps Client Services and Service Delivery)

   • Ensure alignment across all teams to hit companywide KPIs

   • Maintain high efficiency quality and cost control in service delivery

1. Strengthen & Standardize Processes

   • Refine and enforce Lean Six Sigma principles to eliminate inefficiencies

   • Improve client experience VA retention and support team engagement

   • Lead process automation and documentation efforts

2. Leadership & Team Development

   • Directly manage department heads ensuring alignment and performance

   • Build a culture of accountability collaboration and high execution

   • Provide structured mentorship to elevate leadership across teams

1. DataDriven DecisionMaking

   • Establish transparent reporting structures for datadriven forecasting and execution

   • Track operational KPIs ensuring realtime insights into efficiency profitability and growth metrics

1. VA & Client Success

   • Ensure seamless VA placement & onboarding for longterm client satisfaction

   • Maintain high CSAT NPS and retention metrics through process and service optimization

Ideal Candidate Profile

1. MustHave Experience:

   • Proven experience in scaling remote operations (preferably in a BPO virtual staffing or real estaterelated industry)

   • Expertise in process optimization (Lean Six Sigma EOS or similar methodologies)

   • Led crossfunctional teams managing 100 employees/support staff

   • Successfully improved operational efficiency customer satisfaction and retention metrics

   • Worked directly with founders/executives in a fastgrowing company

1. Preferred Skills:

   • Deep knowledge of real estate virtual staffing or operationsheavy industries

   • Understanding of servicebased business models and operational cost control

   • Experience using AI automation and technology to streamline workflows

1. Who You Are

   • A Captain or Strategist (Predictive Index) decisive resultsdriven and thrives in fastpaced environments

   • A natural operator who can turn vision into structured scalable execution

   • Highly analytical with a bias for datadriven decisionmaking

   • Strategic yet tactical can lead highlevel initiatives while diving into the details when needed

   • Processobsessed always looking for ways to optimize efficiency and effectiveness

Why Join Scale Virtually

• Be groomed to become the COO of a rapidly scaling company

• Lead global operations overseeing multiple departments and driving companywide impact

• Work closely with a visionary COO and executive team to shape the future of the company

• Operate in a fully remote environment with a highperformance culture

• Make a tangible impact in scaling a company that is revolutionizing business process outsourcing

How to Apply

• If you are ready to take on a highimpact leadership role and help Scale Virtually scale smarter not harder we want to hear from you!