Virtual Maintenance Dispatch Coordinator 3
Virtual Maintenance Dispatch Coordinator 3
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Job Description
Job Title: Virtual Maintenance Dispatch Coordinator
Department: Facilities Support Services
Location: Remote
Reports To: Maintenance Dispatch Supervisor
Work Hours: Availability from between 5 AM to 10 PM EST Monday to Sunday (40 hours per week).
Job Summary:
The Maintenance Dispatch Coordinator is responsible for triaging prioritizing and routing
service requests to the appropriate internal or external service providers. This role acts as the
main point of contact between customers and service providers including support for Facility
Managers with capital project administration. The ideal candidate will have strong
communication and customer service skills as well as a proactive approach to managing tasks and deadlines.
Key Responsibilities:
Serve as the primary liaison between internal customers and service providers.
Ensure thorough documentation of all service requests and dispatches.
Collaborate with team members and crossfunctional departments to resolve issues and
maintain high levels of customer satisfaction.
Coordinate with vendors and internal technicians to assess availability and capabilities for
completing service requests.
Monitor work due dates closely ensuring timely response to service requests.
Provide support in capital project administration including sourcing vendor proposals
coordinating capital expenditure approvals and updating budget templates.
Qualifications:
Education: High school diploma or equivalent (Bachelor’s degree preferred).
Experience:Need QSR(quickservice restaurant) Experience Minimum of 2 years in customer
service dispatching or work scheduling within a call center environment. Familiarity with
Microsoft Office Suite. Experience with work order management or CMMS systems and retail or
multistore environments is a plus.
Skills: Strong multitasking ability capable of handling emergency situations calmly and
efficiently goaloriented and committed to providing excellent customer service.
Working Conditions:
Hours: Availability from between 5 AM to 10 PM EST Monday to Sunday (40 hours per week).
Physical Requirements: Ability to sit for extended periods at a computer.
Employment Type
Full Time
