Manager Customer Experience Operations Senior Jobs in Kuala Lumpur

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing fee More...

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer and rider experience through providing fee More...

Maintaining positive relationships with teams by establishing a good line of communication between the team leads and the companyDevelop detailed project plans schedules and ensuring alignment with organizational objectivesLeading the assigned BPOs in managing and ensuring the teams p More...

Job brief We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Senior Operations Officer to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influenc More...

Assist in overseeing the daily operations of the food & beverage service and kitchen ensuring high standards of service and quality.Monitor inventory levels and order supplies as needed to maintain optimal stock levels.Ensure compliance with health and safety regulations and More...

We are seeking a motivated and customerfocused Senior Manager Customer Experience to enhance satisfaction and streamline customer interactions. This role involves driving key initiatives managing a highperforming team and collaborating with various departments to improve customer jour More...

Open Position: Business Operations & Customer Support Manager (MNC Health & Wellness Company) An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support Manager to lead the Customer Support Team based in the Kuala Lumpur office. Key res More...

About Us: We are a leading provider of highquality consumer electronics dedicated to delivering innovative products and exceptional customer experiences. With a network of retail stores ecommerce platforms and strategic partnerships we pride ourselves on staying ahead of industry tren More...

Develop and execute customer success plans to boost retention reduce churn and identify upsell opportunities.Analyze customer feedback and data trends to proactively address challenges and improve service delivery.Collaborate with Sales Product and Marketing teams to align customer ne More...

Lead and manage the customer service team providing guidance support and performance feedback.Develop and implement training programs to enhance team skills in customer service communication and conflict resolutionServe as the primary point of contact for key clients and oversee the r More...

Reporting to the Associate Director of Client Operations you will:Provide a full range of fund accounting services to hedge fund clients including NAV preparation reviewing corporate actions verifying security pricing performing cash and security position reconciliations.Provide a com More...

Operate and oversee reconciliation technology to ensure a full reconciled Gross Asset Value to the Client Operations team including cash position dividend & interest reconciliationsEnsure trade processing is complete corporate actions have been booked correctly & security pric More...

Managers in this role get to:Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful More...

Overseeing the daily operations of the customer service team ensuring KPIs and service standards are met.Supports the developmental needs of team and coaching mentoring or craft coach & deliver training programs.Ensures that regular ongoing communication is happening with employee More...

The Customer Success Manager reporting to the Customer Service Manager focuses on assisting the Customer Service Manager inensuring customer satisfaction and happiness. The role emphasizesproactive engagement problem resolution and supporting thebroader goals of the customer service t More...

Develop and execute customer success plans to boost retention reduce churn and identify upsell opportunities.Analyze customer feedback and data trends to proactively address challenges and improve service delivery.Collaborate with Sales Product and Marketing teams to align customer ne More...

As our NIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation we will set up a new Emplo More...

Learning Experience DesignerLocation Kuala Lumpar (Hybrid)Cognition Learning Group (parent company of Wavelength Learning) is one of Australia and New Zealand s leading learning design agencies creating bespoke award winning learning solutions across all industries and sectors. We More...

What a SD BP&O does at Visa:This key role will report to the Country Manager and support business operations and strategic initiatives to drive strong business outcomes. As the conduit to all key functions supporting the country team this leader will be responsible for charting th More...

Sr Operations Manager in this role get to:Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs resolve issues and meet expectations.Impact the bottom line: Produce solid and effective strategies based on accurate More...