Account Manager - Sales Tech Operations
Account Manager - Sales Tech Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications :
Our most successful candidates will have:
- A Bachelors Degree
- Three years of operations and management experience; Process transformation experience required.
- Strong analytical skills: be able to interpret data identify trends and make suggestions for improvements.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules meetings and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear constructive and professional manner.
- Excellent working knowledge of MS Office applications.
Additional Information :
Requirements and Expectations from the role:
- Must have handson experience in managing sales and tech operations
- Ability to do a rootcause analysis to improve key performance
- Effective Coaching and Mentoring Skills
- Must be able to work independently with minimal supervision within 90 days
- Must be able to manage client communications and reviews
- Champion of employee experience
- drive morale in collaboration with HR and Dr. Fun/Engagement Manager
- Must be proactive in identifying people and process issues
- Focus on all aspects of operations
- productivity quality people and profitability
- High energy resultsdriven and uphold Sutherland values
- Strong written and verbal communication
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
