Customer Success Manager
Customer Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Lead and manage the customer service team providing guidance support and performance feedback.
Develop and implement training programs to enhance team skills in customer service communication and conflict resolution
Serve as the primary point of contact for key clients and oversee the resolution of customer complaints and escalations
Identify and implement process improvements to enhance service efficiency and customer satisfaction.
Collect and analyze customer service data to generate reports and insights for continuous improvement.
Coordinate with other departments to ensure a seamless customer experience and address any interdepartmental issues
Qualifications :
Proven experience in a customer service leadership role preferably in a similar industry.
Strong leadership communication and interpersonal skills.
Excellent problemsolving abilities and a proactive approach to customer service.
Experience in training and developing teams.
Familiarity with customer service software and tools.
Ability to analyze data and use IT to drive decisions.
Bachelors degree in Business Administration Communications or a related field.
Additional Information :
- Working hours : Monday Friday (Semi flexi working hours)
- Working location : Jalan Kia Peng Kuala Lumpur 50450 Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia
Benefits:
- Casual Attire
- Weekly Incentive
- Hotdesk concept environment
- Nearby LRT/MRT/Monorail
- Attendance Bonus
- EPF / SOSCO
- Annual Leave
- Dental & Optical
- Panel clinic
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
