Customer Success Intern French-Speaking
Customer Success Intern French-Speaking
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Job Alert
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EUR EUR 2000 - 2000
1 Vacancy
Job Description
At Gowago we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fastgrowing company we are a team of 50 enthusiastic and talented people from diverse backgrounds all working together on the next generation of car ownership. Our office in Zrich Switzerland is always buzzing with ideas on how to improve our customers experience and innovate the industry.
We are currently seeking a Customer Success Intern to join our team. This internship offers a unique opportunity for a law student or paralegal to gain handson experience in customer escalation legal processes and CRM management within a fastpaced and dynamic environment. At Gowago youll be part of a team focused on delivering exceptional service while ensuring that our customers needs are met with efficiency and care.
Join us and be a part of the exciting journey as we reshape the future of car ownership.
Tasks
- Respond to customer inquiries via email and phone ensuring timely and effective solutions.
- Assist customers with understanding our products and services addressing their specific needs.
- Maintain accurate records in our CRM system documenting customer interactions and issues.
- Support the Customer Success team with various administrative tasks related to customer satisfaction.
- Learn and adapt quickly to our products and services as well as the contracts that bind them.
Requirements
Requirements:
- French mother tongue (Essential)
- Fluent in English (Required)
- Previous experience in direct customer contact (e.g. in gastronomy hospitality hotline retail etc.).
- Available for 80100% workload.
- Strong communication skills and the ability to manage customer expectations.
- Good notetaking skills and attention to detail when documenting interactions in the CRM system.
- Ability to work independently show initiative and remain proactive.
- A positive attitude energy and willingness to embrace the startup atmosphere.
Good to Have:
- Conversational knowledge of German
- Conversational knowledge of Italian
- Previous experience working with CRM systems.
- Knowledge of car ownership and enthusiasm for cars is a plus.
Benefits
- A 12month internship opportunity with a fastgrowing company.
- A great learning environment where you can develop customer success skills.
- Collaborative startup vibes and a supportive team.
- Convenient location in downtown Zurich.
- Gain valuable exposure to a wide range of customerfacing responsibilities.
If youre looking for an opportunity to make a meaningful impact and grow your career in customer success apply now!
To Apply:
Please send your CV and a brief cover letter outlining your experience and why youre interested in this internship. We look forward to hearing from you!
Employment Type
Full Time
