Case Management Jobs in Kuala Lumpur

Job Brief:Support Service Delivery Manager (SDM) in analyzing root cause for exceptional incidents and performance issues define corresponding action and executing and tracking actions to drive for performance improvement.Prepare regular reporting and analysis (daily weekly and monthl More...

Job Brief:Reviewing resolved incident tickets to ensure all necessary information is updated and accurate.Leading driving and managing internal and external stakeholders including outsourced vendors topromptly resolve incidents and requests within the contracted Service Level Agreemen More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Role Purpose: We are looking for a hands on data platform specialist to stabilize and innovate the platform and services that will improve our customers and business stakeholders experience as well as scale our systems as our customerbase continues to grow. As a data platform specia More...

Job briefWe are looking for management trainees to help us develop and implement our growth strategies. This position is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential.During your traineeship youll learn how to identify More...

About the Company A 23storey mixed commercial building in the heart of Kuala Lumpur. Responsibilities Lead the operations team in managing service operations carpark and maintenance of the mall.Plan formulate manage and oversee the operations maintenance and upkeep of the shopping ma More...

The Responsibilities of the Role:Monitor and track field service activities end to end including turnaround time parts request parts usage repeated repair onsite scheduling customer feedback and process compliance. May require to make outbound calls to customer when needed to validate More...

Job Brief:The Incident Resolution Management Agent is responsible for the resolution of service requests and associated services issues for nominated customers in real time.The position will require you to support the contact centre in spoken and written English & Tagalog.Responsibili More...

The Intern Global Facilities Management & Administration based in Malaysia will assist in supporting daytoday operational tasks including administrative activities office management and coordination with key departments. This role offers an opportunity to gain handson experience i More...

Level 2 Technical Customer Service Representative provides advanced technical support resolves complex issues handles escalated cases and ensures customer satisfaction.Responsibilities of the Role:Advanced Technical Support: Diagnose and resolve complex hardware software and network i More...

Open Position: Manager Credit & Risk Modelling Management (Financial Institution)One of the top Financial Institutions in Malaysia is hiring for Manager Credit & Risk Modelling Management to join the team and be based in the Kuala Lumpur office. Key responsibilities include:Co More...

Willing to work onsite in Jakarta Indonesia. About the Company Our client is one of the worlds preeminent management consulting company professional service networks providing toptier assurance advisory and tax services to a diverse range of clients. From multinational corporations More...

What Youll DoThe teams provide Proactive and Reactive support to our Global Premium Customers. TAC expects that our engineers demonstrate a high level of customer network intimacy by working very closely with them and understand their business priorities. Cisco is seeking a Data Cente More...

Job Summary:Manage bothInbound & Outbound Call Fax and Letter for Front and Back Office services (Spore/NZ).The Responsibilities of the Role:1. Front Office.2. CSR will render the following service for enquiryvia calls & back office:Member particular update e.g. address phonePhonein More...

Job Summary:The monitoring support is responsible for the proactive monitoring of 24x7 service orders and acting as a control tower coordinating service deliveries with various internal service teams including Service Delivery Manager Technical Support Technical Account Managers Part More...

Job description Company Description Summit Next is a Malaysiabased Business Process Management (BPM) company that provides multilingual customer service and telesales support to customers globally. We specialize in providing costeffective solutions especially to small/midsize organiza More...

Job Brief: Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices). Determine the problem and provide a technical resolution within the contact or by dispatching for servic More...

Your Impact: Diagnose trouble and replicate customer issues research and identify solutions to them.Provide technical guidance and best practices as the subject matter expert in our products.Effectively communicate on a peer level with IT professionals within customer accounts to reco More...

Responsibilities of the Role:Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/ laptop/ tablet/ other related devices).Determine the problem and provide a technical resolution within the contact or by di More...

Responsibilities of the Role:Assist customer and field engineers by diagnosing problems and providing resolution for technical or servicerelated issues.Troubleshooting to identify hardware or software products that are defective.Advice & educates customers through combination of exper More...