Associate-Account Management
Associate-Account Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll be doing
- Maintains customer records by updating account information.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Ability to present persuade and communicate effectively.
- About 90% voice in Indonesian & Mandarin 10% chat/email in English.
Qualifications :
What were looking for
- At least Diploma with experience.
- Requires good English skills and excellent in Mandarin and Indonesian speaking.
- Able to read and write in Indonesian Mandarin and English.
- Minimum 2 years of experience in a customer service or call center environment.
- Familiar with Oil and Gas industry is an added advantage.
- Preferable Immediate starter.
- Only open to native Indonesian speakers with at least 2 years of fulltime working experience (passport validity should be more than 2 years willing to relocate to Malaysia) or local Malaysian candidates with native or near native Indonesian skills.
Additional Information :
Working Time & Mode
- Time: 24/7 (8 hours 1 hour break)
- Days: Rotational Basis including weekends & public holidays; 5 working days and 2 days off
- Mode: permanent WFH (Bangsar South). WFO only for new hire training nesting about 1 month.
- Were business as usual on Public Holidays and employees get paid based on Public Holiday rate during PH days.
- We require 100% attendance during the training and nesting and in general New Hire is not allowed to take leave in the first 6 months (Probation Period).
What we offer
- 10 days of annual leave/1 calendar year (on a prorated basis)
- 14 days of sick leave/1 calendar year (on a prorated basis)
- Dental optics allowance
- Career path development
- RM50 vending machine per month
- Mental health welfare up to 10 free consultations with counselor
- Vacation program subjected to managers approval
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
