Agent - Order Management
Agent - Order Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for timely booking and documentation. To set up performance measurement standards and implementing control on this measurement.
- Use workflows Stat 1 report and operational reports on daily basis to manage shipments
- Monitor shipment reports to ensure total customer satisfaction
- Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.
- Ensure accurate and timely client and vendor billing.
- Manage intercompany invoice payments (i.e. via AJAX report)
- Proactively work to maintain and monitor invoice payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Accurate and timely billing of vendors and resolve accounting issues.
- Interact with customers arranging their international shipments meeting customer service standards.
- Contribute to maintain strong relationships with vendors (Shipping lines trucking companies and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) Audit requirements external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed and updated in the DLSOP.
- Meet KPI standards per company procedure.
- Overseas communications timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Have a fundamental understanding of Expeditors operational systems including ETMS
- Meet company standards of 52 hours training per year including as needed management/leadership training.
- To take up additional tasks and responsibilities as and when required to meet the Departments needs
Qualifications :
- Candidate must possess at least a Diploma Bachelors Degree or equivalent.
- Understanding of ocean documentation process and terms is a plus.
- Good knowledge of computer and MS Office applications.
- Good command of written and spoken English.
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
- Proactive strong organizational skills.
- Strong desire to learn.
- Fresh graduates are encourage to apply.
Additional Information :
Expeditors offers excellent benefits:
- Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
