Technical Advisor
Posted on :
18-11-2021
Employer Active
1 Vacancy
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Job Description
- Identify and analyze skill-gaps in team or Pod; contribute to the creation of readiness plans and content
- Own Case management duties (technical review, triage, incoming inspection for SIE (Service Interruption Event), case progression, impact to customer wellness, reduced time to... measures)
- Enable swarming and collaboration activities, including advanced troubleshooting
- Approve and review escalations (regardless of destination - to Escalation Engineer or Engineering Group)
- Improve existing and develop new troubleshooting workflows and troubleshooting guides (TSG)
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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