Service Delivery Manager

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Manage the Service Delivery team including IT Ops, Infrastructure (Data centres, Servers & Network), Security Ops, Incident Management, IT user support and associated third party services
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Monitor, coordinate and manage the performance of services provided by external service providers as agreed in relevant SLAs & contracts and ensure that the service levels are achieved, and customer satisfaction is maintained and exceeded
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Accountable for the networks (LAN, WAN, WiFi and Mobile) ensuring a suitable level of performance, security, and contingency
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Provide architectural and design input to strategic direction for the development of the Data Communications Network and supporting Infrastructure environment
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Manage the performance and availability of the Network infrastructure including core routers & switches, data centre and WAN switches, firewalls, load balancers and other network appliances; and
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the performance and availability of the Network services including the proxy, DNS, DHCP, remote access and authentication.