Captain waiterswaitresses
Posted on :
30-09-2024
Employer Active
1 Vacancy
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Job Description
The Captain Waiter/Waitress is responsible for overseeing the dining service in their assigned section ensuring smooth operations and delivering exceptional guest experiences. They coordinate and manage junior waitstaff interact with guests and ensure that service standards are met in accordance with the restaurants policies.
Guest Relations:
- Greet and welcome guests to the restaurant.
- Guide guests through the menu and answer any questions they may have about the food beverages or specials.
- Handle guest inquiries requests and complaints in a polite and professional manner.
- Ensure guests are comfortable and enjoying their dining experience.
Service Supervision:
- Oversee the setup of the dining area ensuring all tables are correctly arranged and set according to standards.
- Assign duties to waiters/waitresses within your section to ensure efficient service.
- Ensure prompt and accurate food and beverage service.
- Coordinate with the kitchen staff to ensure that orders are completed on time and delivered correctly.
Team Management:
- Train guide and supervise junior staff ensuring that they follow service protocols.
- Assist waitstaff with service during busy periods.
- Lead preservice briefings explaining specials menu changes and any guest requests.
- Maintain a professional and positive attitude within the team.
Operations:
- Maintain a detailed knowledge of the menu and any special items.
- Ensure compliance with health and safety regulations.
- Monitor inventory levels for tableware glassware and linens and report shortages.
- Perform endofshift duties including closing the restaurant reconciling accounts and preparing reports for the management.
Billing and Transactions:
- Present bills and process payments accurately and efficiently.
- Ensure that all guest transactions are recorded properly and manage any billing discrepancies.
Quality Control:
- Ensure that all food and beverage items are served to the highest standard.
- Regularly inspect the dining area making sure it is clean and tidy.
Requirements
Bachelor s degree in Finance, Accounting, or related field; MBA or CPA preferred. Minimum of 5-7 years of experience in financial management, preferably in the food and beverage industry. Strong knowledge of financial principles, practices, and regulations. Proficiency in financial software and Microsoft Office Suite (Excel, Word, PowerPoint). Excellent analytical, problem-solving, and decision-making skills. Strong attention to detail and organizational skills. Effective communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Experience with ERP systems (e.g., SAP, Oracle). Knowledge of cost accounting and inventory management. Familiarity with food and beverage industry trends and challenges.
Employment Type
Full Time
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