Have a good understanding of the food and beverage offerings and be able to verbally explain those to guests
Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in back of house as well as polishing and assembling of equipment
Follow the entering guest room rules and policies
Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments
Able to explain the ordered dishes in the guest room and present them attractively
Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner
Perform any tasks relating to billing according to hotel standards and cashiering policies
Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
Distribute all guest amenities as required
Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
Requirements
High School qualification or equivalent is preferred
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
Experience as server in a high end In Room Dining Operation is preferred
Ability to understand guest needs and to deliver superior customer service
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