In Room Dining Waiter

Main Responsibilities

• Have a good understanding of the food and beverage offerings and be able to verbally explain those to guests
• Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in back of house as well as polishing and assembling of equipment
• Follow the entering guest room rules and policies
• Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments
• Able to explain the ordered dishes in the guest room and present them attractively
• Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner
• Perform any tasks relating to billing according to hotel standards and cashiering policies
• Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
• Distribute all guest amenities as required
• Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.

Requirements

• High School qualification or equivalent is preferred
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• Experience as server in a high end In Room Dining Operation is preferred
• Ability to understand guest needs and to deliver superior customer service