Learning and Development Supervisor

Job Description

• Conduct Needs Assessment
• Design training programs using one of the IDS Models such as ADDIE or SAM.
• Deliver Learning and development programs for the first and middle management staff using classroom, online and blended learning.
• Develop and implement on-line L&D learning solutions accessible for first and middle management employees.
• Administer Training and Assess Outcomes
• Develop monitoring systems to ensure that all trained employees are performing job responsibilities according to training.
• keep up to date with developments in training by reading relevant ATD articles, going to meetings and attending relevant events or courses
• Research new technologies and methodologies in workplace learning and present this research to his direct manager.

Job Requirements

• Strong knowledge of instructional design theory and implementation
• •Very good knowledge of learning management systems and web delivery tools
• •MS Office & Google suite proficiency
• •Bachelor Degree or equivalent
• 1 – 2 years of work experience as a Training Supervisor, with proven record of training delivery in contact center field.
• Attention to details
• Professional communication skills
• Strong team working skills and a collaborative approach to learning, both face-to-face and remotely
• Organizational and planning skills to manage your time and to meet deadlines and objectives
• Proactive, enthusiastic and innovative approach to work
• commitment to equal opportunities and diversity.