Head of Regional Operations Centre
Head of Regional Operations Centre
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Job Description
- Be responsible for the strategic leadership and operational management for our operations control function (Regional Operations Centre) for QantasLink
- Play a key role in improving our delivery of operational excellence and customer satisfaction
- Fulltime permanent position based at out Mascot Campus Sydney
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
Our Regional businesses are an important part of the Qantas Group so no matter where you fit in we come together with pride to deliver the best and safest experience for our customers. The success weve achieved hasnt been a matter of luck. Its a direct result of our strategic leadership. This means taking accountability for driving results being competitive and influencing outcomes.
As the Head of Regional Operations Centre for QantasLink you will provide strategic leadership and ensure regulatory compliance and seamless operational management across the Regional Operations Centre (ROC) functions. Youll play a key role in overseeing efficient operational control for QantasLink and other AOCs including Eastern Australia Sunstate Airlines National Jet Systems and Network Aviation. In this role you will collaborate across functions to ensure that resources facilities resilience and contingency plans are effectively in place to meet the scheduled targets and deliver both operational excellence and superior customer satisfaction.
What youll bring to the role:
- Minimum of 10 years leading operational control functions ideally in transport logistics or a similarly complex environment with large scale teams and highly complex functions
- Experience managing crisis management scenarios with the ability to handle highpressure situations effectively
- Exceptional stakeholder engagement and communication skills including the confidence to engage debate and facilitate stakeholder meetings at CEO level
- Strategic mindset with a forwardthinking approach and ability to understand big picture
- Experience leading a team of direct reports with a focus on development and coaching
- An innovative and lateral thinker with a proactive approach able to analyse critically resolve complex issues and find creative solutions
- Willingness to be oncall for operational support
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements we encourage you to advise us at time of application.
If you have any support or access requirements we encourage you to advise us at time of application.
If youre up for achieving the impossible register your interest and well be in touch.
Applications close: Thursday 27th of March 2025
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
