Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Company
Our client is a leading growthdriven digital marketing agency specializing in innovative solutions for real estate investors. Their mission is to generate highquality leads and drive business growth through cuttingedge digital advertising strategies.
They help clients grow their businesses by:
1. Managing High Performing Marketing Campaigns
2. Tracking All Of the Clients KPIs
3. Consulting Them On Their KPIs
Position Overview:
As an account manager you are responsible for managing the relationships with named clients. The bottom line function for this position is to retain their customers and ensure the transition of clients from satisfied to thrilled.
Responsibilities:
- Managing a large roster of clients serving as their primary point of contact.
- Onboarding new clients including 11 calls gameplanning and expectationsetting.
- Developing and maintaining longterm client relationships.
- Soliciting and gathering feedback to maintain and optimize product quality & delivery.
- Collaborate with sales & fulfillment teams to continually innovate on and improve client experience & results.
- Managing the entire client lifecycle including onboarding checkins billing as well as upselling/crossselling/ referring clients on relevant products & services.
- Leading live 1 on 1 client calls on Zoom.
Key Skills:
- Excellent communication skills both written and spoken.
- High attention to detail.
- Great people skills. Comfortable conducting business conversations via phone and web meetings on a daily basis.
- Outstanding followup and follow through.
- Strong project management skills.
- Effective time management and personal accountability.
- Eager to learn.
Communication:
- Skilled in providing simplified explanations of complex or complicated concepts.
- Outstanding written communication and verbal skills.
- Understanding and ability to strategically communicate the fundamentals and practices of traditional and nontraditional forms of media.
- Use applied knowledge available evidence logical means and processes to investigate and resolve problems with a high degree of accuracy.
Technical Skills:
- Proficient use of Google Drive applications including Docs & Sheets.
- Experienced in the navigation of major internet advertising interfaces including Google Ads.
- Quantitative & Analytical Skills.
- Able to use returnoninvestment (ROI) as a decisionmaking tool and provide analysis of relevant performance data to determine goforward actions.
- Comfortable meeting via ZOOM & other online meeting platforms.
Job Skills & Responsibilities:
The candidate must be flexible and be able to multitask across a variety of job duties including:
- Retention of client accounts through review of campaign setup active campaign management and of consistent customer service.
- Management and analysis of internet marketing campaigns to satisfy client expectations for various performance metrics.
- Rapport building and the fostering of relationships with clients through timely follow up and communication in order to increase retention of accounts.
- Delivery of education to clients on campaign performance and return on investment received.
Qualifications:
- Bachelors Degree in General Business Marketing Advertising Public Relations Journalism or English (Preferred but not required).
- 2 Years Experience in Marketing Advertising Public Relations Sales Customer Service or related fields.
Business hours are 9AM 5PM PST
Employment Type
Full Time
