Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Success Manager
Location: Remote (Cape Town)
Reporting To: Head of Customer Success
Salary: Up to R500000 per annum
About Us
We are on a mission to transform the healthcare system from reactive treatment to proactive preventative care. We are a fastpaced earlystage startup with a dedicated team of 20 employees. Our SaaS platform is designed to help healthcare providers optimize patient outcomes through innovative technology.
Role Overview
We are looking for a highly motivated Customer Success Manager (CSM) to join our growing team. The CSM will be responsible for managing a portfolio of approximately 100 customer accounts ensuring seamless onboarding engagement and longterm success. This role is ideal for a driven professional with a strong background in SaaS customer success commercial growth and client engagement.
Key Responsibilities
- Manage a Portfolio of 100 Accounts: Oversee and nurture relationships with a broad customer base ensuring smooth onboarding and continuous engagement.
- Act as a Customer Champion: Serve as the primary point of contact proactively identifying and addressing client needs while ensuring they gain maximum value from our platform.
- Drive Product Adoption & Engagement: Develop and implement strategies to enhance platform usage ensuring customers fully leverage our features for measurable success.
- Commercial Growth & Retention: Identify opportunities for upselling manage contract renewals and drive revenue growth within existing accounts.
- Collaborate with Internal Teams: Work closely with product sales and implementation teams to relay customer feedback and contribute to continuous product improvement.
- Conduct Strategic Reviews: Lead quarterly business reviews (QBRs) to evaluate customer success metrics set goals and establish longterm success strategies.
Required Qualifications & Experience
- DegreeEducated: A relevant degree or strong academic background is essential.
- Customer Success Experience in Software: At least 4 years of experience in a B2B SaaS environment managing a large portfolio of accounts.
- Commercial & Utilisation Focus: Proven ability to drive product adoption secure renewals and identify upsell opportunities.
- Technical Aptitude: Ability to guide customers through a complex SaaS product and provide insightful recommendations.
- StartUp or EarlyStage Experience: Comfortable working in a fastchanging environment with evolving processes.
- Ambitious & Collaborative: Strong ability to manage multiple priorities contribute to team objectives and thrive in a growing startup.
Working Hours & Expectations
- Working Time: 8:00 AM 6:00 PM (UK time)
- Typical Weekly Hours: 50 hours (including a 1hour lunch break); some weeks may extend to 60 hours.
Team Size: Small dynamic startup team of 20 employees.
Work Environment: Fastpaced highgrowth startup requiring flexibility and adaptability.
Employment Type
Full Time
