Customer Success Manager
Customer Success Manager
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Job Description
Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector. Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform ARSOS seamlessly integrates with all types of renewables employing RPAbased remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain this solution allows green energy production to be more efficient and sustainable bringing closer the goal of achieving a carbonneutral world.
Working for Green Eagle means growing along with the company and being part of the gamechanger spirit. If you are encouraged to do great things join our team!
Job Overview:
We are seeking a talented enthusiastic and experienced individual to join our Customer Service team as a Customer Success Manager. This critical role ensures a seamless experience throughout the customer journey driving satisfaction and engagement with our SaaS solution.
You will play a dynamic role blending customer experience assurance with a touch of project management. Collaboration is key as youll work closely with our Sales and Product teams providing valuable customer insights to enhance our offerings.
Responsibilities:
As a Customer Success Manager youll be the key point of contact for ensuring customer satisfaction and maximizing the value they derive from our products. This customerfacing role is integral to onboarding clients effectively and driving their ongoing success. Youll also coordinate internal resources to ensure excellence at every stage of the customer relationship.
Main functions:
- Customer Onboarding: Conduct technical assessments and create onboarding timelines with the Project management team and provide product training and education.
- Customer Care: Manage relationships address escalations conduct proactive checkins and monitor customer health metrics.
- CrossFunctional Collaboration: Support sales provide product feedback and contribute to improving overall customer experience.
- Data Analysis & Reporting: Analyze data to identify trends report on customer success metrics and propose improvements.
- Brand Ambassador: Represent Green Eagle Solutions as a trusted partner to our customers.
- Documentation: create and update documentation about new and existing product functionalities to guarantee adequate state of art articles and customer success material.
Experience/Skills Required
- Experience: 3 to 6 years in customer service roles within techfocused companies. Background in project management or operations is a plus.
- Languages: Fluency in English (C1 level) and Spanish is required. Additional languages are a plus.
- TechSavvy: Strong understanding of integrating and using B2B products.
- Exceptional Communication Skills: Outstanding clientfacing and internal communication skills both verbal and written.
- Proven Track Record: Success in B2B fastpaced environments.
- Industry Knowledge: Experience or knowledge of the renewable energy sector is a bonus.
Why work at Green Eagle
Voted a Great Place to Work by our team members
A flexible work environment: 40% remote work and 60% from office.
Collaborative culture valuing innovation humility and efficiency.
Opportunities for growth and development within a rapidly expanding company.
The opportunity to contribute to a sustainable future by driving the adoption of innovative energy trading solutions.
Flexible compensation including discounts on childcare transport and meals private health insurance and Annual Training & Development bonus.
This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!
Employment Type
Full Time
