Customer Success Manager
Customer Success Manager
Posted on :
27-02-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
At Softgic we work with the sharpest minds with those who build with those who love what they do with those who have a 100% attitude because thats our #Coolture. Join our purpose of making life easier with technology and be part of our team as a Senior Customer Success Manager.
Compensation:
USD 20 25/hour.
Location:
Remote (anywhere).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You have 4 years of experience in account management and customer success management.
- You are expert in customer support.
- You are proficient in leadership.
- English Native or fully fluent.
Responsibilities and more:
- Portfolio Management: Oversee a portfolio of customer accounts ensuring they maximize value from our programs through tailored success plans.
- ROI Achievement: Drive initiatives to ensure customers achieve at least 10x ROI collaborating with Sales Product and Marketing teams.
- Customer Success & Retention: Build strong relationships with key stakeholders providing proactive support to enhance satisfaction and minimize churn.
- Retention Strategies: Act as the main point of contact for escalations implement retention strategies and improve customer feedback processes.
- Metrics & Growth: Monitor and optimize Gross Retention Rate (GRR) and Net Retention Rate (NRR) through renewals upsells and crosssells.
- DataDriven Insights: Leverage analytics to track success identify trends and provide recommendations for program improvements.
- Customer Advocacy: Represent customer needs internally ensuring product and service enhancements align with market demands.
- Collaboration & Leadership: Conduct strategic business reviews attend industry events and contribute to internal process improvements.
Requirements
- 4 Years of Account Management and/or CSM experience.
- Education & Experience: Bachelors degree or 23 years of relevant experience or an equivalent combination.
- Language Skills: Ability to read write reports and communicate effectively with customers and teams.
- Mathematical Skills: Proficiency in basic arithmetic percentages and data interpretation.
- Computer Skills: Proficiency in databases spreadsheets reports project management presentations email and scheduling software.
- ProblemSolving: Ability to address practical challenges and interpret various types of instructions.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
4 + Years of Account Management and/or CSM experience. Education & Experience: Bachelor's degree or 2-3 years of relevant experience, or an equivalent combination. Language Skills: Ability to read, write reports, and communicate effectively with customers and teams. Mathematical Skills: Proficiency in basic arithmetic, percentages, and data interpretation. Computer Skills: Proficiency in databases, spreadsheets, reports, project management, presentations, email, and scheduling software. Problem-Solving: Ability to address practical challenges and interpret various types of instructions.
Employment Type
Full Time
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