Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. The Customer Success Manager will work with the Customer Success Management team. You will support CSM team with a deep knowledge of the customers business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The CSM will also establish and maintain close relationships with various departments across the global Playtech organization.
What you will be working on:
- Possess knowledge of US iGaming industry landscape and competitors products and developments as well as regulatory frameworks and compliance
- Support with daytoday business operations to ensure PT content is released on schedule.
- Gather review and analyze iGaming business and industry data including KPIs billing promotion and other key metrics using data analytics tools.
- Produce reports/slides to summarize the business performance.
- Maintain documentation regarding various projects process flows and operations.
- Serve as a liaison between business and other project stakeholders.
- Present findings recommendations and project updates to various audiences.
Qualifications :
- Proven experience as a Business Analyst or similar in a related role
- Strong analytical problemsolving and critical thinking skills
- Excellent communication skills and interpersonal abilities
- Proficiency in requirementgathering techniques creating reports and documentation.
- Ability to collaborate effectively with crossfunctional teams.
- Knowledge of relevant tools such as JIRA Confluence and Proficient in Microsoft Office
- BA in Business Administration or equivalent (BSc also acceptable)
- Must be knowledgeable and capable of working in a global organization.
- 3 Years US iGaming industry
- This position may require travel (estimated travel <10
Additional Information :
If you need reasonable accommodation and/or assistance during the application and hiring process applicants can contact Playtech USHuman Resources via email: . Our team will be happy to help!
Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age ancestry color gender identity or expression national origin physical or mental disability protected veteran religion sex or any other characteristic protected by applicable laws regulations and ordinances.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
