Operational Sales Regional Manager Catalua
Operational Sales Regional Manager Catalua
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Job Description
We are looking to hire a Regional Manager for our Pest Control Division this individual is responsible for ensuring that customers remain at the centre of all operations. They will oversee the delivery of quality service and customer satisfaction aiming to achieve and maintain high Net Promoter Scores (NPS) both externally and internally. They will manage customer interactions prioritise customer needs and implement a quality strategy in coordination with the Technical Director.
The Regional Manager leads crossfunctional teams in sales operations and quality to meet the regions financial and performance objectives. They are responsible for driving regional profitability by setting sales targets optimising service delivery and overseeing budget adherence.
Main tasks
Ensure customer satisfaction and quality of service to achieve a customer NPS of at least 40 and an internal team NPS of 50.
Manage and motivate regional teams across commercial operations and quality functions to meet KPIs and business objectives.
Oversee P&L management for the region including budget compliance and profitability.
Develop and implement regional strategies aligned with the commercial and technical departments to enhance service quality and customer retention.
Drive sales growth by identifying opportunities setting targets and monitoring results against sales and margin objectives.
Ensure compliance with safety and operational regulations while integrating new acquisitions into Rentokil procedures.
Maintain crossfunctional communication to support regional and organisational goals.
Lead business reviews and proactively adjust action plans to address performance deviations.
Qualifications :
Must Have
Bachelors degree or equivalent sector experience
Minimum 5 years of experience in team service and P&L management within a multinational environment.
Proficient in ERP systems and Microsoft Office.
Fluent in English (C1B2 level).
Availability to travel and work flexible hours.
Proven leadership skills with a focus on customer satisfaction and operational excellence.
Nice to have
Strong customer and commercial orientation with a resultsdriven mindset.
Peopleoriented approach with the ability to foster team development and engagement.
Strategic vision to align regional goals with organisational objectives.
Experience
High level of selfcontrol resilience and adaptability in a fastpaced environment.
Ability to communicate effectively across different business units and functions
Additional Information :
En Rentokil Initial creemos en el poder de la diversidad. Nos comprometemos a crear un espacio donde todos/as se sientan valorados/as y respetados/as. nete a siendo quien eres porque aqu tienen un lugar.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
